shipping information

Updated March 2018

Gentlemen’s Company is an e-commerce (online) retailer. We sell products from suppliers all over the world, some of whom have their warehouses in multiple locations around the world. As such, the shipping logistics for each product can vary greatly. In cases where the shipping may be longer than expected or involve unique dynamics such as customs or permits, we have done our best to clearly notate such details in the product description. If you have any questions regarding the shipment of your item(s), please don’t hesitate to reach out to us at [email protected].

US orders

All orders in the United States over $50 qualify for FREE shipping. Yes, this includes Hawaii and Alaska. Shipping on all orders under $50 will be calculated at checkout.

  • FREE shipping delivery times are generally 2-4 weeks from the date of your order unless specified otherwise on the product page.
  • Delivery times can vary slightly depending on your location.
  • Faster shipping times are available on a per-product basis to be selected at checkout.

 

Having slightly longer delivery times lowers our operating costs which allows us to offer you better prices, FREE Delivery and a wider selection of products.

international orders

All international orders will be calculated at checkout on a per-product basis. International shipments can take anywhere from 2-8 weeks to arrive at their final destination.

Due to current geopolitical realities beyond our control, in some cases, either us or our suppliers may be unable to ship to certain countries. If you would like to double check that we can indeed send you the product you’d like to order from our site, please send us an email at [email protected].

International customers are solely responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping. Customs, duties, and taxes can vary, so please be sure to check with your local customs agency for details on estimated costs. If a package is returned to sender, the customer will be held liable for the original shipping costs. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

tracking

Most items ship within 1 week of your order. As soon as your items ship, we will email you tracking information for the relevant carrier. Depending on what products you have purchased, you may receive your order in multiple shipments. In cases of multiple shipments, you will receive multiple tracking numbers.

If you would like to track your item(s), please visit https://gentlemenscompany.com/tracking/.

If you have misplaced your tracking information or never received it, please email us at [email protected].